Why is a learner missing from my reports?

TABLE OF CONTENTS

• Learner Missing on Report 
  • Instructions for a Learner to create their EdLink User Profile

When generating a report from the admin dashboard, you are able to view the progress of learners across multiple courses. However, if you have notice that a learner who has been active in a course is missing from your reports, they may need to complete the account creation process. 

Learner Missing on Report 

In LDOE's Canopy, learners are able to login and begin a course after they have created their My.LA credentials. However, to appear on system or school based reports in the admin dashboard, learners must connect their My.LA credentials to their EdLink account and Staff ID. 

For a learner to connect their My.La and EdLink accounts, they need to complete the following steps to create an EdLink User Profile. 

Instructions for Learners:

• Login to EdLink Security 
• Click the EdLink Ops Portal button in your EdLink Security Application Menu. Sign in with your MyLa user credentials. Complete the required fields in the New User Profile to create your EdLink User Profile.
  • Choose your User Account Type 
  • Provide your name, contact information, physical address, and mailing address. 
  • Complete all required Personal Information fields. This information is used to validate your identity in the eScholar system-- Canopy is not storing your personal details
• Any course progress made in Canopy before connecting your StaffID will sync to your site after connecting it.

• Log out of EdLink Ops and Log in the EdLink Security to activate your account.

EdLink Security and Canopy sync nightly. Once a learner has completed these steps and the systems have synced, the learner's progress will appear on the admin reports for their school system and school. 

For more information on account completion, see Permissions Guidance.